New York
Provider Communications

Articles Category: Administrative

Title Publication Category Date

Two great learning resources on One Secure Portal

June 2021 Newsletter Digital Tools Jun 1, 2021

Digital Solution Options with Availity

June 2021 Newsletter Digital Tools Jun 1, 2021

Submit EDI corrected claims via Availity or EDI

June 2021 Newsletter Digital Tools Jun 1, 2021

Interactive Care Reviewer’s new copy feature decreases time to submit authorization request

June 2021 Newsletter Digital Tools Jun 1, 2021

How to enroll in electronic fund transfer (EFT) for faster remittance

July 2021 Newsletter Digital Tools Jul 1, 2021

Electronic claim response files

July 2021 Newsletter Digital Tools Jul 1, 2021

Interactive Care Reviewer (ICR): New search option for cases submitted through ICR

July 2021 Newsletter Digital Tools Jul 1, 2021

Get your payments faster when you sign up for electronic funds transfer

Introducing EnrollSafe, the new electronic funds transfer enrollment portal for Empire providers - replacing CAQH Enrollhub effective November 1, 2021.

September 2021 Newsletter Digital Tools Sep 1, 2021

Provider claim payment disputes for Empire’s Commercial lines of business

October 2021 Newsletter Digital Tools Oct 1, 2021

Good news! Non-payment remittance advice enhancements coming soon

October 2021 Newsletter Digital Tools Oct 1, 2021

REMINDER: EnrollSafe, the new electronic funds transfer enrollment portal for Empire providers – replacing CAQH Enrollhub effective November 1, 2021

October 2021 Newsletter Digital Tools Oct 1, 2021

Digital scheduling feature in the Availity Portal: the Appointment Scheduler application

August 2021 Newsletter Digital Tools Aug 1, 2021

Procedure searches in Find Care

October 2021 Newsletter Digital Tools Oct 1, 2021

Vaginal Birth after Cesarean (VBAC) Certified Shared Decision Making Aid Available on the Web

August 2018 Empire Provider Newsletter Administrative Aug 1, 2018

The New Year brings New ID Cards for Many Empire Members

January 2020 Empire Provider News Administrative Jan 1, 2020

Important Update: June 15, 2018 - Access to the Empire Facility / Professional Secure Portals Only on the Availity Portal

June 2018 Empire Provider Newsletter Administrative May 30, 2018

Appointment access standards for PCPs, specialty care and behavioral health practitioners

January 2020 Empire Provider News Administrative Jan 1, 2020

Availity is now our designated EDI Gateway

June 2018 Empire Provider Newsletter Administrative May 30, 2018

Anthem, Inc. to acquire Beacon Health Options

N/A Administrative Jun 6, 2019

Availity providers can now receive and respond to medical record requests for post pay audit February 10, 2020

January 2020 Empire Provider News Administrative Jan 1, 2020

Introducing Interactive Care Reviewer for Online Authorizations

June 2018 Empire Provider Newsletter Administrative May 30, 2018

Upcoming retirement planned for legacy Medical Attachment submission tool

January 2020 Empire Provider News Administrative Jan 1, 2020

Empire streamlines member identification cards

June 2018 Empire Provider Newsletter Administrative May 30, 2018

Let Us Help You Accomplish Your 2020 “To Do List” Early - EDI Migration

January 2020 Empire Provider News Administrative Jan 1, 2020

New provider directory indicators for medication assisted treatment (MAT) providers

September 2020 Empire Provider News Administrative Sep 1, 2020

Updated Provider Manual now available

June 2018 Empire Provider Newsletter Administrative May 30, 2018

Remittance Inquiry Tool Reminder

January 2020 Empire Provider News Administrative Jan 1, 2020

EDI gateway migration deadline is September 15, 2020

September 2020 Empire Provider News Administrative Sep 1, 2020

Receive Direct Deposit of Patient Payments with Healthcare Bill Payments

June 2018 Empire Provider Newsletter Administrative May 30, 2018

Patient360 adds care gap alert feedback for medical providers

September 2020 Empire Provider News Administrative Sep 1, 2020

Reminder: Miscellaneous durable medical equipment billing guideline:

June 2018 Empire Provider Newsletter Administrative May 30, 2018

Webinar recording now available for network providers on how to leverage telehealth to care for Behavioral Health patients during COVID-19 and beyond

Empire hosted a provider webinar to share information and resources with Behavioral Health providers to assist with maximizing the telehealth experience.  Access the webinar recording to learn more about leveraging telehealth for behavioral health services.
COVID-19 Information Administrative Jun 25, 2020

Enhanced medical records submission process to support claims processing

September 2020 Empire Provider News Administrative Sep 1, 2020

Providers can now receive and respond to medical record requests for postpay audit via Change Healthcare’s Assurance Attach Assist module

September 2020 Empire Provider News Administrative Sep 1, 2020

CRA reporting update: 2020 prospective program continues

September 2020 Empire Provider News Administrative Sep 1, 2020

Empire to enhance claim edits for outpatient facility claims

February 2019 Empire Provider Newsletter Administrative Feb 1, 2019

Predictive Analytics guide proactive support to patients undergoing chemo, resulting in lowered admissions

September 2020 Empire Provider News Administrative Sep 1, 2020

Clinical practice and preventive health guidelines available online

February 2019 Empire Provider Newsletter Administrative Feb 1, 2019

Mental Health Services for Fully Insured New York Members including Essential Workers

Effective May 2, 2020, Empire began waiving cost sharing for in-network outpatient mental health services for all New York fully-insured members, including essential workers.  This waiver will be in effect until September 28, 2020, unless further extended.
COVID-19 Information Administrative Aug 13, 2020

Regular check-ins with your clearinghouse could affect timely filing

June 2021 Newsletter Administrative Jun 1, 2021

Migrate Your EDI Transactions to Availity Today

August 2020 Empire Provider News Administrative Aug 1, 2020

Keep your contact information current

June 2021 Newsletter Administrative Jun 1, 2021

Electronic Claims Submission - Clinical Laboratory Improvement Amendments (CLIA)

August 2020 Empire Provider News Administrative Aug 1, 2020

Physicians and clinical care teams: Imaging for lower back pain does not improve outcomes, study finds

June 2021 Newsletter Administrative Jun 1, 2021

Empire Electronic Attachments - X12 275 5010

August 2020 Empire Provider News Administrative Aug 1, 2020

Anthem, Inc. acquires Beacon Health Options

N/A Administrative Mar 2, 2020

Coming Soon: Enhance your Prior Authorization and Inpatient Admission

August 2020 Empire Provider News Administrative Aug 1, 2020

Medical Record Standards

August 2020 Empire Provider News Administrative Aug 1, 2020

Join the American Heart Association for a CME webinar on hypertension and diabetes disease management


Chronic disease management strategies for your patients with hypertension and diabetes

Date: Friday, October 8, 2021

Time: 12:00 p.m. ET

Clinical Quality CME Webinar Series Continues - New York Administrative Oct 5, 2021

NYSHIP (New York State Health Insurance Program) change in immunization claim submissions

February 2020 Empire Provider News Administrative Feb 1, 2020

Appropriate coding helps provide a comprehensive picture of patients’ health

August 2020 Empire Provider News Administrative Aug 1, 2020

Empire SOAP Notes/Health Assessments for 2019 calendar year are due February 15, 2020

February 2020 Empire Provider News Administrative Feb 1, 2020

Resources to support diverse patients and communities

August 2020 Empire Provider News Administrative Aug 1, 2020

Revised New York State Department of Health Clauses for Managed Care Provider/IPA/ACO Contracts and Amendment

March 2019 Empire Provider Newsletter Administrative Mar 1, 2019

Attention: Updated or New Fee Schedules for Commercial products

March 2019 Empire Provider Newsletter Administrative Mar 1, 2019

Site of Service Update

March 2019 Empire Provider Newsletter Administrative Mar 1, 2019

Surgical Clinical Site of Care review updates

July 2021 Newsletter Administrative Jul 1, 2021

Proper coding for in-home monitoring can make a measurable difference for INR

July 2021 Newsletter Administrative Jul 1, 2021

Another mark of the pandemic: an increase in childhood obesity

July 2021 Newsletter Administrative Jul 1, 2021

Timely receipt of primary payer’s EOB can help reduce timely filing denials for secondary claims

July 2021 Newsletter Administrative Jul 1, 2021

Register now to learn strategies to help you and your practice improve clinical quality

July 2021 Newsletter Administrative Jul 1, 2021

Commercial Repapering: Important update

July 2021 Newsletter Administrative Jul 1, 2021

Join The Fenway Institute for a CME webinar about improving your LGBTQIA+ patient interactions

Join a live webinar, “LGBTQIA+ Care: Delivering Trust and Belonging with Every Interaction,” presented by the National LGBTQIA+ Health Education Center at The Fenway Institute. 

Gain LGBTQIA+ Patient Interaction Knowledge Administrative Oct 21, 2021

2020 Network Changes

December 2019 Empire Provider News Administrative Dec 1, 2019

Announcing a New Network - Connection

December 2019 Empire Provider News Administrative Dec 1, 2019

Empire Waives Cost Share for COVID-19 Treatment (Updated May 29, 2020)

Effective April 1, we expanded coverage for our members undergoing treatment related to a COVID-19 diagnosis, which covers the waiver of cost shares for COVID-19 treatment received through December 31, 2020.
COVID-19 Information Administrative May 29, 2020

Empire launches additional changes to empireblue.com in March

March 2019 Empire Provider Newsletter Administrative Mar 1, 2019

Blue Access Expands to Include Large Groups

December 2019 Empire Provider News Administrative Dec 1, 2019

Latest Updates to EDI Gateway Migration

March 2019 Empire Provider Newsletter Administrative Mar 1, 2019

New - Individual Network

December 2019 Empire Provider News Administrative Dec 1, 2019

Explore the updates to the Medical Attachment Tool

March 2019 Empire Provider Newsletter Administrative Mar 1, 2019

Verifying and updating your provider information

December 2019 Empire Provider News Administrative Dec 1, 2019

Provider Transparency Update

March 2019 Empire Provider Newsletter Administrative Mar 1, 2019

Coding Tip for Psychological and Neuropsychological Testing

December 2019 Empire Provider News Administrative Dec 1, 2019

Patient Cost-Sharing for Laboratory Tests to Diagnose COVID-19, Provider Visits to Diagnose COVID-19, and all Telehealth Services

COVID-19 Information Administrative Apr 6, 2020

HEDIS 2019: Controlling High Blood Pressure

March 2019 Empire Provider Newsletter Administrative Mar 1, 2019

Empire Works to Simplify Payment Recovery Process for National Accounts Membership

December 2019 Empire Provider News Administrative Dec 1, 2019

Empire BCBS HealthPlus to be removed from Availity’s Payer Menu

December 2019 Empire Provider News Administrative Dec 1, 2019

Clinical practice and preventive health guidelines available online

March 2019 Empire Provider Newsletter Administrative Mar 1, 2019

Retrieve your Empire Patient’s HEDIS® care gaps through Patient360 located on the Availity Portal

December 2019 Empire Provider News Administrative Dec 1, 2019

Coordination of Care

December 2019 Empire Provider News Administrative Dec 1, 2019

Important Information about Utilization Management

December 2019 Empire Provider News Administrative Dec 1, 2019

Members’ Rights and Responsibilities

December 2019 Empire Provider News Administrative Dec 1, 2019

Clinical practice and preventive health guidelines available on empireblue.com/provider

December 2019 Empire Provider News Administrative Dec 1, 2019

Federal Resources Available for Care Providers and Employers in the Federal CARES Act

During the COVID-19 crisis, care providers are working to keep the country running while navigating the financial impact it is having on them. To help care providers navigate the resources available to them Empire has complied information on programs we have learned about that could provide additional financial relief during this crisis.
COVID-19 Information Administrative Apr 15, 2020

Register for upcoming CME webinars

Join us in a new CME webinar series as we share practices and success stories to overcoming barriers in achieving clinical quality goals, attaining better patient outcomes and improving Stars ratings.

5 Strategies to Improve Your Quality Measures - June 10th, 12 p.m. or 3 p.m. ET
7 Ways to Enhance Your Patients’ Experience - June 17th, 12 p.m. or 3 p.m. ET

Register now!



Clinical Quality CME Webinar Series - New York Administrative May 27, 2021

Nominate someone today for the Empire Whole Health Heroes Awards

Empire Whole Health Heroes Awards Administrative Oct 20, 2020

Register now for our September CME webinars!

September 2021 Newsletter Administrative Sep 1, 2021

Statin therapy for patients with diabetes

Achieve 90% patient statin therapy adherence with a personalized approach
September 2021 Newsletter Administrative Sep 1, 2021

6 SIMPLE strategies to help increase medication adherence

September 2021 Newsletter Administrative Sep 1, 2021

Cure for the common cold: rest, fluids and this free prescription pad

Be Antibiotic Aware campaign offers a prescription solution to antibiotics

September 2021 Newsletter Administrative Sep 1, 2021

Information from Empire for Care Providers about COVID-19 (Updated April 28, 2021)

We recently updated the effective date about reimbursement for the administration of the COVID-19 vaccine.

COVID-19 Information Administrative Apr 28, 2021

Medical Attachment Capability: Itemized Bill and More

March 2021 Empire Provider News Administrative Mar 1, 2021

National Accounts 2022 Pre-certification list

September 2021 Newsletter Administrative Sep 1, 2021

HEDIS® medical record submission made easier with our Remote EMR Access Service

September 2021 Newsletter Administrative Sep 1, 2021

A special thank you to Care Providers

Thank you for your tireless efforts in keeping our country healthy. For all you do, we would like to share a message of our gratitude.

COVID-19 Information Administrative Jun 1, 2020

Voluntary recall of Philips Respironics CPAP machine, BiPAP machine, and ventilators

Voluntary recall of Philips Respironics CPAP machine, BiPAP machine, and ventilators Administrative Jun 25, 2021

Be sure to notify Empire of changes to your demographic data

June 2020 Empire Provider News Administrative Jun 1, 2020

Empire Covers HIV PrEP Medications at 100% for prevention

June 2020 Empire Provider News Administrative Jun 1, 2020

Empire CRA Program Update: Retrospective Program Begins; Prospective Program Continues

June 2020 Empire Provider News Administrative Jun 1, 2020
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