New York
Provider Communications

Articles Category: Administrative

Title Publication Category Date

Your recommendation is key to encouraging cancer screenings for your female patients

October 2021 Newsletter Administrative Oct 1, 2021

Why do patients stop taking their prescribed medications and what can you do to help them?

April 2019 Empire Provider Newsletter Administrative Apr 1, 2019

What Matters Most: Improving the Patient Experience

October 2020 Empire Provider News Administrative Oct 1, 2020

What Matters Most: Improving the Patient Experience

October 2018 Empire Provider Newsletter Administrative Oct 1, 2018

Welcome to the Custom Learning Center in Availity

July 2020 Empire Provider News Administrative Jul 1, 2020

Webinar: Introduction to Availity EDI Gateway services for Empire provider organizations

August 2018 Empire Provider Newsletter Administrative Aug 1, 2018

Webinar recording now available for network providers on SBA loans and other federal relief programs in response to COVID-19 (Updated May 1, 2020)

Empire hosted a provider webinar to share information and resources with its network providers regarding opportunities providers have to access loans through the U.S Small Business Administration (SBA) and other federal programs in response to the economic impact of COVID-19. Access the webinar recording using the password “health” to learn more about federal financial relief for providers.

COVID-19 Information Administrative Apr 28, 2020

Webinar recording now available for network providers on how to leverage telehealth to care for Behavioral Health patients during COVID-19 and beyond

Empire hosted a provider webinar to share information and resources with Behavioral Health providers to assist with maximizing the telehealth experience.  Access the webinar recording to learn more about leveraging telehealth for behavioral health services.
COVID-19 Information Administrative Jun 25, 2020

Voluntary recall of Philips Respironics CPAP machine, BiPAP machine, and ventilators

Voluntary recall of Philips Respironics CPAP machine, BiPAP machine, and ventilators Administrative Jun 25, 2021

Videos to engage patients about preventive care available on empireblue.com

December 2020 Empire Provider News Administrative Dec 1, 2020

Verifying and updating your provider information

December 2019 Empire Provider News Administrative Dec 1, 2019

Vaginal Birth after Cesarean (VBAC) Certified Shared Decision Making Aid Available on the Web

August 2018 Empire Provider Newsletter Administrative Aug 1, 2018

Vaginal Birth after Cesarean (VBAC) Certified Shared Decision Making Aid Available on the Web

December 2018 Empire Provider Newsletter Administrative Dec 1, 2018

US Antibiotic Awareness Week

November 2020 Empire Provider News Administrative Nov 1, 2020

Updated Provider Manual now available

June 2018 Empire Provider Newsletter Administrative May 30, 2018

Updated Provider Manual now available

June 2019 Empire Provider Newsletter Administrative Jun 1, 2019

Updated provider agreement

April 2021 Newsletter Administrative Apr 1, 2021

Update: Sepsis Coding

June 2019 Empire Provider Newsletter Administrative Jun 1, 2019

Update to Durable Medical Equipment – effective October 14, 2018

October 2018 Empire Provider Newsletter Administrative Oct 12, 2018

Upcoming retirement planned for legacy Medical Attachment submission tool

January 2020 Empire Provider News Administrative Jan 1, 2020

Understanding Availity Roles for Electronic Data Interchange (EDI)

April 2021 Newsletter Administrative Apr 1, 2021

Two great learning resources on One Secure Portal

June 2021 Newsletter Digital Tools Jun 1, 2021

Tips for billing CPT modifier 33

October 2018 Empire Provider Newsletter Administrative Oct 1, 2018

Timely receipt of primary payer’s EOB can help reduce timely filing denials for secondary claims

July 2021 Newsletter Administrative Jul 1, 2021

The New Year brings New ID Cards for Many Empire Members

January 2020 Empire Provider News Administrative Jan 1, 2020

Telehealth visits can impact after-hospitalization follow-up care for mental illness

August 2021 Newsletter Administrative Aug 1, 2021

Surgical Clinical Site of Care review updates

July 2021 Newsletter Administrative Jul 1, 2021

Suffolk County Lab Network

July 2020 Empire Provider News Administrative Jul 1, 2020

Submit electronic SOAP notes today using ePASS® and receive $100 each

September 2018 Empire Network eUpdate Administrative Aug 31, 2018

Submit EDI corrected claims via Availity or EDI

June 2021 Newsletter Digital Tools Jun 1, 2021

Submit appeals for clinically denied appeals via ICR

April 2021 Newsletter Administrative Apr 1, 2021

Streamline Workflow with Medical Attachments Tool

January 2019 Empire Provider Newsletter Administrative Jan 1, 2019

Statin therapy for patients with diabetes

Achieve 90% patient statin therapy adherence with a personalized approach
September 2021 Newsletter Administrative Sep 1, 2021

State of Connecticut employer group and Connecticut partnership plan

April 2021 Newsletter Administrative Apr 1, 2021

Special Investigations Unit Updates

October 2018 Empire Provider Newsletter Administrative Oct 1, 2018

Site of Service Update

March 2019 Empire Provider Newsletter Administrative Mar 1, 2019

Send larger digital attachments through Availity

May 2021 Newsletter Administrative May 1, 2021

Self-service, digital transactions are fast and easy

January 2021 Empire Provider News Administrative Jan 1, 2021

Revised New York State Department of Health Clauses for Managed Care Provider/IPA/ACO Contracts and Amendment

March 2019 Empire Provider Newsletter Administrative Mar 1, 2019

Review of professional claims with emergency room level 5 E/M codes

May 2019 Empire Provider Newsletter Administrative May 1, 2019

Retrieve your Empire Patient’s HEDIS® care gaps through Patient360 located on the Availity Portal

December 2019 Empire Provider News Administrative Dec 1, 2019

Resources to support diverse patients and communities

August 2020 Empire Provider News Administrative Aug 1, 2020

Resources to support diverse patients and communities

May 2021 Newsletter Administrative May 1, 2021

Request referrals for Empire Individual Network Plan through Interactive Care Reviewer

October 2020 Empire Provider News Administrative Oct 1, 2020

Remittance Inquiry Tool Reminder

January 2020 Empire Provider News Administrative Jan 1, 2020

Reminder: Site of care medical necessity reviews for a wide range of surgical procedures began January 1, 2021

April 2021 Newsletter Administrative Apr 1, 2021

Reminder: Miscellaneous durable medical equipment billing guideline:

June 2018 Empire Provider Newsletter Administrative May 30, 2018

Reminder: HCPCS code A0998 Ambulance response and treatment with no transport is active and available for use

January 2019 Empire Provider Newsletter Administrative Jan 1, 2019

Reminder: Changes to timely filing requirements for Medicare Advantage

September 2019 Empire Provider News Administrative Sep 1, 2019

REMINDER: EnrollSafe, the new electronic funds transfer enrollment portal for Empire providers – replacing CAQH Enrollhub effective November 1, 2021

October 2021 Newsletter Digital Tools Oct 1, 2021

Reminder about lab services for Suffolk County members

September 2019 Empire Provider News Administrative Sep 1, 2019

Regular check-ins with your clearinghouse could affect timely filing

June 2021 Newsletter Administrative Jun 1, 2021

Register today for The Road to Allyship Forum hosted by Empire and Motivo on February 3, 2021

Join us to hear from a diverse panel of experienced Empire and Motivo professionals about racial equity and the importance of allies.
The Road to Allyship Forum Invite Administrative Jan 21, 2021

Register today for the In Pursuit of Racial Equity: Deconstructing Bias forum hosted by Empire and Motivo on June 9, 2021

Join us to hear from a diverse panel of experienced Motivo and Empire professionals about racial equity and implicit bias.

Deconstructing Bias Forum Invitation for Empire providers Administrative May 21, 2021

Register today for the Exploring the Impact of Racial Trauma on the Health & Wellbeing of Children forum on September 29, 2021

Join us to hear from a diverse panel of experienced Motivo and Empire professionals about the impact of racial trauma on the health and wellbeing on children and adolescents.

Racial Trauma & Children Administrative Sep 15, 2021

Register now to learn strategies to help you and your practice improve clinical quality

July 2021 Newsletter Administrative Jul 1, 2021

Register now for our September CME webinars!

September 2021 Newsletter Administrative Sep 1, 2021

Register now for our August CME webinars

August 2021 Newsletter Administrative Aug 1, 2021

Register for upcoming CME webinars

Join us in a new CME webinar series as we share practices and success stories to overcoming barriers in achieving clinical quality goals, attaining better patient outcomes and improving Stars ratings.

5 Strategies to Improve Your Quality Measures - June 10th, 12 p.m. or 3 p.m. ET
7 Ways to Enhance Your Patients’ Experience - June 17th, 12 p.m. or 3 p.m. ET

Register now!



Clinical Quality CME Webinar Series - New York Administrative May 27, 2021

Register for upcoming August CME webinars

Join us in a new CME webinar series as we share practices and success stories to overcoming barriers in achieving clinical quality goals, attaining better patient outcomes and improving Stars ratings.

Motivating Patients to Adhere to Cervical Cancer Prevention and Screening Recommendations
Tuesday, August 3, 2021, 12:00 p.m. ET


10 Best Practices for Improving Pharmacy Quality Measures
Thursday, August 12, 2021, 1:00 p.m. or 3:00 p.m. ET


6 Ways to Improve Risk Adjustment Documentation Accuracy
Tuesday, August 17, 2021, 12:00 p.m. or 3:00 p.m. ET


Register Now!


Clinical Quality CME Webinar Series Continues - New York Administrative Jul 28, 2021

Referring to network DME providers for negative pressure wound therapy helps members save on out-of-pocket costs

May 2021 Newsletter Administrative May 1, 2021

Receive Direct Deposit of Patient Payments with Healthcare Bill Payments

June 2018 Empire Provider Newsletter Administrative May 30, 2018

Quality Corner: CPT Category II Codes - Collaborating for enhanced patient care

June 2020 Empire Provider News Administrative Jun 1, 2020

Quality Corner - Diabetes HbA1c<8 HEDIS Guidance

May 2020 Empire Provider News Administrative May 1, 2020

Providers can now receive and respond to medical record requests for postpay audit via Change Healthcare’s Assurance Attach Assist module

September 2020 Empire Provider News Administrative Sep 1, 2020

Provider Transparency Update

March 2019 Empire Provider Newsletter Administrative Mar 1, 2019

Provider Transparency Update

September 2019 Empire Provider News Administrative Sep 1, 2019

Provider Transparency Update

April 2020 Empire Provider News Administrative Apr 1, 2020

Provider Transparency Update

August 2018 Empire Provider Newsletter Administrative Aug 1, 2018

Provider News Site Enhancements

March 2020 Empire Provider News Administrative Mar 1, 2020

Provider claim payment disputes for Empire’s Commercial lines of business

October 2021 Newsletter Digital Tools Oct 1, 2021

Provider bulletins for medical and itemized bill attachments

Electronic solutions @ your fingertips
May 2021 Newsletter Administrative May 1, 2021

Proper coding for in-home monitoring can make a measurable difference for INR

July 2021 Newsletter Administrative Jul 1, 2021

Professional system updates for 2021

January 2021 Empire Provider News Administrative Jan 1, 2021

Procedure Searches in Find Care - New Sort Option

February 2021 Empire Provider News Administrative Feb 1, 2021

Procedure searches in Find Care

October 2021 Newsletter Digital Tools Oct 1, 2021

Prior authorization updates for commercial business effective March 1, 2021

December 2020 Empire Provider News Administrative Dec 1, 2020

Prepare NOW for Empire Facility and Physician Portal Retirement

December 2018 Empire Provider Newsletter Administrative Dec 1, 2018

Predictive Analytics guide proactive support to patients undergoing chemo, resulting in lowered admissions

September 2020 Empire Provider News Administrative Sep 1, 2020

Postponed: Review of professional claims with emergency room level 5 E/M codes

January 2020 Empire Provider News Administrative Jan 1, 2020

Physicians and clinical care teams: Imaging for lower back pain does not improve outcomes, study finds

June 2021 Newsletter Administrative Jun 1, 2021

Physician Access/Appointment Availability Standards General Availability Standards

March 2020 Empire Provider News Administrative Mar 1, 2020

PCP after-hours access requirements

December 2020 Empire Provider News Administrative Dec 1, 2020

PCP after-hours access requirements

September 2019 Empire Provider News Administrative Sep 1, 2019

Payer Spaces - Education and Reference Center has been replaced by Information Center

April 2021 Newsletter Administrative Apr 1, 2021

Patient360 Enhancement for Medical Providers

March 2020 Empire Provider News Administrative Mar 1, 2020

Patient360 adds care gap alert feedback for medical providers

September 2020 Empire Provider News Administrative Sep 1, 2020

Patient Cost-Sharing for Laboratory Tests to Diagnose COVID-19, Provider Visits to Diagnose COVID-19, and all Telehealth Services

COVID-19 Information Administrative Apr 6, 2020

Outpatient system updates for 2021 (Facility)

January 2021 Empire Provider News Administrative Jan 1, 2021

Online Authorizations through the Availity Portal on Interactive Care Reviewer

August 2018 Empire Provider Newsletter Administrative Aug 1, 2018

NYSHIP (New York State Health Insurance Program) change in immunization claim submissions

February 2020 Empire Provider News Administrative Feb 1, 2020

NYSHIP (New York State Health Insurance Program) change in Hyperbaric Oxygen Therapy claim submissions

January 2020 Empire Provider News Administrative Jan 1, 2020

Now Available: Get patient payments faster with Healthcare Bill Payments at empireblue.com

September 2018 Empire Network eUpdate Administrative Aug 31, 2018

Nominate someone today for the Empire Whole Health Heroes Awards

Empire Whole Health Heroes Awards Administrative Oct 20, 2020

New York Department of Financial Services Circular Letter on PPE

The New York Department of Financial Services (“DFS”) recently issued a circular letter, “Charges for Personal Protective Equipment by Participating Providers”.  In support with the letter, Empire is sharing with participating providers their responsibilities and working with providers to report the findings to DFS.
COVID-19 Information Administrative Aug 25, 2020

New Year Brings New ID Cards - and New ID Numbers - for Many Empire Members

January Empire Network eUPDATE Administrative Jan 25, 2019

New utilization management tool now available on Availity Payer Spaces: Authorization Rules Lookup tool

April 2021 Newsletter Administrative Apr 1, 2021

New provider directory indicators for medication assisted treatment (MAT) providers

September 2020 Empire Provider News Administrative Sep 1, 2020

New provider directory indicator for telehealth services

February 2021 Empire Provider News Administrative Feb 1, 2021

New pregnancy notification process using the Availity Web Portal Benefit Look-up Tool

August 2018 Empire Provider Newsletter Administrative Aug 1, 2018
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