New York
Provider Communications

Articles

Title	Publication	Category	Date
2019 FEP Benefit information available online	December 2018 Empire Provider Newsletter	Federal Employee Plan (FEP)	Dec 1, 2018
2019 Medicare Advantage individual benefits and formularies	December 2018 Empire Provider Newsletter	Medicare	Dec 1, 2018
2020 affirmative statement concerning utilization management decisions	June 2020 Empire Provider News	Medicaid	Jun 1, 2020
2020 FEP Benefit information available online	January 2020 Empire Provider News	Federal Employee Plan (FEP)	Jan 1, 2020
2020 Medicare risk adjustment provider trainings	August 2020 Empire Provider News	Medicare	Aug 1, 2020
2020 Medicare risk adjustment provider trainings	June 2020 Empire Provider News	Medicare	Jun 1, 2020
2020 Medicare risk adjustment provider trainings	January 2021 Empire Provider News	Medicare	Jan 1, 2021
2020 Medicare risk adjustment provider trainings	April 2020 Empire Provider News	Medicare	Apr 1, 2020
2020 Network Changes	December 2019 Empire Provider News	Administrative	Dec 1, 2019
2020 Special Needs Plans	July 2020 Empire Provider News	Medicare	Jul 1, 2020
2021 affirmative statement regarding Utilization Management decisions	May 2021 Newsletter	Administrative	May 1, 2021
2021 CAHPS Survey results	January 2022 Newsletter	Medicaid	Jan 1, 2022
2021 FEP® Benefit information available online	January 2021 Empire Provider News	Federal Employee Plan (FEP)	Jan 1, 2021
2021 Medicare Advantage individual benefits and formularies	December 2020 Empire Provider News	Medicare	Dec 1, 2020
2021 Provider Manual now available	August 2021 Newsletter	Administrative	Aug 1, 2021
2022 FEP® Benefit information available online	January 2022 Newsletter	Federal Employee Plan (FEP)	Jan 1, 2022
2022 Medicare Advantage service area and benefit updates	December 2021 Newsletter	Medicare	Dec 1, 2021
2023 Medicare Advantage service area and benefit updates	December 2022 Newsletter	Medicare	Dec 1, 2022
4 things you can do to encourage cancer screenings for your women patients	November 2021 Newsletter	Medicaid	Nov 1, 2021
6 SIMPLE strategies to help increase medication adherence	September 2021 Newsletter	Administrative	Sep 1, 2021
A helpful and complete guide to covered well-child visits	May 2021 Newsletter	Administrative	May 1, 2021
A special thank you to Care Providers Thank you for your tireless efforts in keeping our country healthy. For all you do, we would like to share a message of our gratitude.	COVID-19 Information - Publication RETIRED as of November 8, 2022	Administrative	Jun 1, 2020
Access patient-specific drug benefit information through electronic medical records	March 2019 Empire Provider Newsletter	Medicaid	Mar 1, 2019
Access patient-specific drug benefit information through EMR	October 2018 Empire Provider Newsletter	Pharmacy	Oct 1, 2018
Access requirements for behavioral healthcare services	December 2020 Empire Provider News	Behavioral Health	Dec 1, 2020
Access requirements for Behavioral Healthcare services	September 2019 Empire Provider News	Behavioral Health	Sep 1, 2019
Access to claim denial information is now self-service	December 2020 Empire Provider News	Administrative	Dec 1, 2020
Access to more claim denial information is now self-service	March 2021 Empire Provider News	Medicaid	Mar 1, 2021
Access to more claim denial information is now self-service	March 2021 Empire Provider News	Medicare	Mar 1, 2021
Acquisition of Beacon Health Options	May 2020 Empire Provider News	Medicaid	May 1, 2020
Action required: Conversion to a new reimbursement system for outpatient facility services	May 2022 Newsletter	Administrative	May 1, 2022
Add supporting documents directly to your claims with the new Claims Status Send Attachments feature	August 2022 Newsletter	Digital Tools	Aug 1, 2022
Additional improvements coming to empireblue.com	November 2019 Empire Provider News	Administrative	Nov 1, 2019
Additional Support Available for Members with Rare Conditions	August 2018 Empire Provider Newsletter	Administrative	Aug 1, 2018
Adjudicating claims for COVID-19 vaccines, their administration and COVID-19 monoclonal antibodies	December 2021 Newsletter	Medicare	Dec 1, 2021
Admission review process for Empire Federal Employee Program® (FEP) members	July 2020 Empire Provider News	Federal Employee Plan (FEP)	Jul 1, 2020
Advancing Mental Health Equity for Youth & Young Adults	March 2023 Empire Provider News	Administrative	Mar 1, 2023
Against medical advice (AMA) discharge physician tracking tool	November 2021 Newsletter	Digital Tools	Nov 1, 2021
AIM IVR changes for non-oncology medical specialty drug reviews effective on January 1, 2021	December 2020 Empire Provider News	Products & Programs	Dec 1, 2020
AIM Musculoskeletal program expansion	August 2020 Empire Provider News	Medicare	Aug 1, 2020
AIM programs may require additional prior authorization documentation	June 2019 Empire Provider Newsletter	Products & Programs	Jun 1, 2019
AIM rehabilitation prior authorizations suspended for Group Retiree Solutions members until December 31, 2020	November 2020 Empire Provider News	Medicare	Nov 1, 2020
AIM Rehabilitative program - initial evaluations and site of service reviews	July 2021 Newsletter	Products & Programs	Jul 1, 2021
AIM Specialty Health Cardiology Clinical Appropriateness Guidelines CPT Code List update Material Adverse Change (MAC)	December 2022 Newsletter	Medical Policy & Clinical Guidelines	Dec 1, 2022
AIM Specialty Health Genetic Testing Clinical Appropriateness Guidelines CPT Code List update Material Adverse Change (MAC)	December 2022 Newsletter	Medical Policy & Clinical Guidelines	Dec 1, 2022
AIM Specialty Health Outpatient Rehabilitative and Habilitative Services clinical appropriateness guidelines updates *Material Adverse Change (MAC)*	March 2022 Newsletter	Medical Policy & Clinical Guidelines	Mar 1, 2022
AIM Specialty Health programs may require documentation	August 2019 Empire Provider News	Medicaid	Aug 1, 2019
AIM Specialty Health will transition to Carelon Medical Benefits Management Inc.	February 2023 Newsletter	Administrative	Feb 1, 2023
Alcohol use disorder has a big cost	May 2022 Newsletter	Administrative	May 1, 2022
Alcohol use disorders linked to chronic diseases	September 2022 Newsletter	Medicaid	Sep 1, 2022
Alcohol use disorders often coexist with psychiatric disorders	November 2022 Newsletter	Medicaid	Nov 1, 2022
Ambulance Transportation - Professional	June 2019 Empire Provider Newsletter	Reimbursement Policies	Jun 1, 2019
Announcing a New Network - Connection	December 2019 Empire Provider News	Administrative	Dec 1, 2019
Annual wellness visits for Medicare Advantage members	March 2022 Newsletter	Medicare	Mar 1, 2022
Another mark of the pandemic: an increase in childhood obesity	July 2021 Newsletter	Administrative	Jul 1, 2021
Anthem Announces Early Launch of IngenioRx	N/A	Administrative	Jan 30, 2019
Anthem, Inc. acquires Beacon Health Options	N/A	Administrative	Mar 2, 2020
Anthem, Inc. and Quest Diagnostics Form Strategic Relationship	December 2020 Empire Provider News	Administrative	Dec 1, 2020
Anthem, Inc. to acquire Beacon Health Options	N/A	Administrative	Jun 6, 2019
Anthem, Inc., Empire's parent company, has tapped Paul Marchetti to lead company’s overall care transformation strategy	November 2018 Empire Network eUpdate	Administrative	Nov 1, 2018
Anthem, Inc., Empire’s parent company, acquires Beacon Health Options	April 2020 Empire Provider News	Administrative	Apr 1, 2020
Antibiotic dispensing guidelines	March 2020 Empire Provider News	Medicaid	Mar 1, 2020
Antipsychotic medications and diabetes	November 2022 Newsletter	Medicaid	Nov 1, 2022
Appointment access standards for PCPs, specialty care and behavioral health practitioners	January 2020 Empire Provider News	Administrative	Jan 1, 2020
Appointment access standards for PCPs, specialty care and behavioral health practitioners	April 2020 Empire Provider News	Medicaid	Apr 1, 2020
Appointment scheduler application	May 2021 Newsletter	Administrative	May 1, 2021
Appropriate coding helps provide a comprehensive picture of patients’ health	August 2020 Empire Provider News	Administrative	Aug 1, 2020
Appropriate coding helps provide a comprehensive picture of patients’ health	November 2019 Empire Provider News	Administrative	Nov 1, 2019
Archived medical policy	August 2018 Empire Provider Newsletter	Medical Policy & Clinical Guidelines	Aug 1, 2018
Are you talking to ALL of your patients about breast cancer screenings?	October 2021 Newsletter	Administrative	Oct 1, 2021
Aspire Health for members in need of palliative care	June 2021 Newsletter	Medicaid	Jun 1, 2021
Aspire Health telehealth palliative care program for Medicaid members in need of telephonic palliative care	November 2020 Empire Provider News	Medicaid	Nov 1, 2020
Aspire Telehealth Palliative Care program	October 2019 Empire Provider News	Medicare	Oct 1, 2019
Asthma controller medications	October 2020 Empire Provider News	Medicaid	Oct 1, 2020
Attention facilities: Sending admission, discharge and transfer data to Empire results in improved care management for patients	April 2021 Newsletter	Administrative	Apr 1, 2021
Attention facilities: Sending admission, discharge and transfer data to Empire results in improved care management for patients	July 2021 Newsletter	Medicaid	Jul 1, 2021
Attention facilities: Sending admission, discharge and transfer data to Empire results in improved care management for patients	July 2021 Newsletter	Medicare	Jul 1, 2021
Attention lab providers: COVID-19 update regarding reimbursement Material Adverse Change (MAC)	December 2022 Newsletter	Administrative	Dec 1, 2022
ATTENTION! Availity launches additional changes to the new look to our Medical Attachment submission tool	May 2019 Empire Provider Newsletter	Administrative	May 1, 2019
Attention: Revised New York State Department of Health Clauses for Managed Care Provider/IPA/ACO Contracts and Amendment	March 2020 Empire Provider News	Administrative	Mar 1, 2020
Attention: Updated laboratory fee schedule	November 2020 Empire Provider News	Medicaid	Nov 1, 2020
Attention: Updated or New Fee Schedules for Commercial products	March 2019 Empire Provider Newsletter	Administrative	Mar 1, 2019
Attention: Updated or New Fee Schedules for Commercial products	January 2019 Empire Provider Newsletter	Administrative	Jan 1, 2019
Attention: Updated or New Fee Schedules for Commercial products	August 2018 Empire Provider Newsletter	Administrative	Aug 1, 2018
Attention: Updated or New Fee Schedules for Commercial products - REVISED DATE	October 2018 Empire Provider Newsletter	Administrative	Oct 1, 2018
Attention: updated physician lab fee schedules for Medicare Advantage products	October 2019 Empire Provider News	Medicare	Oct 1, 2019
Authorization application enhancements: Faster, easier, and more efficient	November 2022 Newsletter	Digital Tools	Nov 1, 2022
Availity as Empire’s EDI Gateway	October 2018 Empire Provider Newsletter	Administrative	Oct 1, 2018
Availity Attachment tools for Empire and affiliate payers – Live webinars	January 2021 Empire Provider News	Administrative	Jan 1, 2021
Availity Attachment Tools for Empire and Affiliate Payers – Live Webinars	November 2020 Empire Provider News	Administrative	Nov 1, 2020
Availity EDI Gateway Webinars Scheduled	October 2018 Empire Provider Newsletter	Administrative	Oct 1, 2018
Availity is now our designated EDI Gateway	June 2018 Empire Provider Newsletter	Administrative	May 30, 2018
Availity Portal eligibility and benefits provides both additional benefit notes and digital member ID Cards	February 2021 Empire Provider News	Medicaid	Feb 1, 2021
Availity Portal Notification Center	June 2020 Empire Provider News	Administrative	Jun 1, 2020
Availity Provider Chat - a fast, easy way to get your UM questions answered for Federal Employees	October 2022 Newsletter	Federal Employee Plan (FEP)	Oct 1, 2022
Availity providers can now receive and respond to medical record requests for post pay audit February 10, 2020	January 2020 Empire Provider News	Administrative	Jan 1, 2020
Availity to serve as EDI entry point for electronic submissions	December 2018 Empire Provider Newsletter	Administrative	Dec 1, 2018
Be antibiotics aware: Protect your patient	November 2021 Newsletter	Administrative	Nov 1, 2021
Be sure to notify Empire of changes to your demographic data	June 2020 Empire Provider News	Administrative	Jun 1, 2020
Be sure to verify your demographic information	May 2019 Empire Provider Newsletter	Administrative	May 1, 2019

Page 1 of 15

Services provided by Empire HealthChoice HMO, Inc. and/or Empire HealthChoice Assurance, Inc. licensees of the Blue Cross and Blue Shield Association, an association of independent Blue Cross and Blue Shield Plans, serving residents and businesses in the 28 eastern and southeastern counties of New York State. The Blue Cross and Blue Shield names and symbols are registered marks of the Blue Cross and Blue Shield Association. All external sites will open in a new browser window. Please view our Website Privacy Policy for more information.