New York
Provider Communications
2021 CAHPS Survey results
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2021 NCQA Health Plan Star Rating
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Survey Measures |
2021 |
2021 All Affiliates Child Medicaid Average |
2020 NCQA |
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Getting Care |
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Getting Needed Care Composite (% Always or Usually) |
82.10% |
86.49% |
86.03% |
|
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Ease of Getting Needed Care (% Always or Usually) |
88.11% |
90.65% |
91.23% |
|
|
Ease of Seeing a Specialist (% Always or Usually) |
76.09% |
82.33% |
79.77% |
|
|
Getting Care Quickly Composite (% Always or Usually) |
80.10% |
87.66% |
90.53% |
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Ease of Getting Urgent Care (% Always or Usually) |
87.23% |
91.59% |
92.58% |
|
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Ease of Getting a Check-Up or Routine Care (% Always or Usually) |
72.96% |
83.73% |
88.97% |
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Satisfaction with Plan Physicians |
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Rating of Personal Doctor (% 9 or 10) |
72.02% |
77.46% |
78.57% |
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Rating of Specialist Seen Most Often (% 9 or 10) |
74.42% |
74.27% |
73.36% |
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Rating of All Healthcare (% 9 or 10) |
66.80% |
73.02% |
71.92% |
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Coordination of Care (Always or Usually) |
87.62% |
85.25% |
86.08% |
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Satisfaction with Plan Services |
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Rating of Health Plan (% 9 or 10) |
62.05% |
70.06% |
71.90% |
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Providers directly affect over half of the questions used for scoring. Empire BlueCross BlueShield HealthPlus offers an online course for providers and office staff designed to teach how to improve communication skills, build patient trust and commitment, and expand your knowledge of the CAHPS Survey. The Improving the Patient Experience course is available at no cost and is eligible for one continuing medical education (CME) credit by the American Academy of Family Physicians. Providers can access the course at https://www.mydiversepatients.com/le-ptexp.html.
Featured In:
January 2022 Newsletter