Effective July 8, 2022, the Federal Employee Program (FEP) for Empire BlueCross BlueShield (Empire) began participating in a real-time provider chat option through Availity. The secure portal allows providers to seek real-time answers to questions about prior authorization, precertification requirements, status check, and more.


Currently, only Missouri and Georgia providers can access the chat capability for Federal members. Chat is available from 8 a.m. to 7 p.m. ET through the secure provider website found at www.availity.com. Select Payer Spaces, Empire, and access the chat through Chat with Payer.


Chat is one example of how FEP is using digital technology to improve the health care experience with the goal of saving valuable time.


With the success of the real-time chat option for Federal members, we will implementing additional states ranging in dates from October 2022 through the first quarter of 2023.



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October 2022 Newsletter