Consumer payment option, Pay Doctor Bill, to terminate effective March 31, 2023
The provider payment option, Pay Doctor Bill, offered to consumers via InstaMed,* will be terminated effective March 31, 2023. Empire contracted with InstaMed to deliver options for consumers to view their claims and pay their out-of-pocket responsibility to doctors from the Sydney Health mobile app or from https://www.anthem.com/provider. This is not related to the payment of health insurance premiums.
Even though this option will no longer be available, consumers still have other ways of paying doctors:
- Through a Health Savings Account (HSA) or Flexible Spending Account (FSA) if they have this type of account
- Through their bank’s bill pay feature on a mobile app or website
- Directly through doctor’s secure payment website or at the doctor’s office with a debit or credit card
A month prior to the termination of Pay Doctor Bill from the Sydney Health mobile app and the Empire website, we will notify consumers within these applications.
March 2023 Empire Provider News