Mar 1, 2023 • Products & Programs

This communication applies to Commercial and Medicare Advantage plans from Empire BlueCross BlueShield (Empire).

 

The provider payment option, Pay Doctor Bill, offered to consumers via InstaMed,* will be terminated effective March 31, 2023. Empire contracted with InstaMed to deliver options for consumers to view their claims and pay their out-of-pocket responsibility to doctors from the Sydney Health mobile app or from https://www.anthem.com/provider. This is not related to the payment of health insurance premiums.

 

Even though this option will no longer be available, consumers still have other ways of paying doctors:

  • Through a Health Savings Account (HSA) or Flexible Spending Account (FSA) if they have this type of account
  • Through their bank’s bill pay feature on a mobile app or website
  • Directly through doctor’s secure payment website or at the doctor’s office with a debit or credit card

 

A month prior to the termination of Pay Doctor Bill from the Sydney Health mobile app and the Empire website, we will notify consumers within these applications.

 

* InstaMed is an independent company providing consumers with access to provider payment options on behalf of the health plan.


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March 2023 Empire Provider News