Electronic member ID cards available on the Availity Portal
When conducting an eligibility and benefits inquiry for Empire members, simply select View Member ID Card on the Eligibility and Benefits results page. Note: the Availity Portal requires you to enter the member’s ID number as well as a date of birth or the member’s first and last name into the search options in order to submit an E&B inquiry.
Images of both the front and back of the member ID card are available, allowing you to get all of the pertinent information without the need to make a phone call. The images can be saved directly to your practice management system as PDF files.
Another option available is to access the member’s digital version of their ID card as many members have transitioned to using a digital card instead of a paper card. Members are able to fax or email a copy of the electronic ID card from their phone/app.
We encourage you to integrate these options into your workflow now.
October 2020 Empire Provider News