Guidance for coding evaluation and management services for new and established patients
By contrast, AMA CPT guidelines state that an established patient is one that has received professional services from the physician/qualified healthcare professional or another physician/qualified healthcare professional in the same group and of the same specialty and subspecialty within the prior three years.
Effective with claims processed on or after December 1, 2022, Empire BlueCross BlueShield HealthPlus will add rigor to its existing review of professional provider claims for new patient evaluation and management (E/M) services submitted for the same patient within the last three years to align with the AMA CPT guidelines Claims that do not meet these criteria will be denied.
Providers who believe their medical record documentation supports a new patient E/M service for the same patient within the last three years should follow the claims payment dispute process (including submission of such documentation with the dispute) as outlined in the Provider Manual or resubmit the claim with an established patient E/M code.
If you have questions about this communication or need assistance with any other item, visit the Contact Us section at the bottom of our provider website (https://providerpublic.empireblue.com) for up-to-date contact information or call Provider Services at 800-450-8753.
November 2022 Newsletter