Category: Medicaid 

Empire BlueCross BlueShield HealthPlus provides community-based care coordination through Health Homes and

their care management partners. Eligible Medicaid Managed Care members are assigned a dedicated care manager who will set up an in-person meeting with the member to:

  • Review their health, work, housing, nutrition and transportation needs.
  • Complete all the necessary forms.
  • Explain how care managers work with the member and help link them to services in the community.


Health Homes are a covered Medicaid benefit, which means that there is no additional cost to our members. To enroll, members simply need to meet with a Health Homes care manager.


Community-based care coordination services offered through Health Homes include:

  • Support coordinating care amongst all of a member’s providers.
  • Working with the health plan to find the most suitable providers.
  • Helping a member meet their recovery goals.
  • Educating a member about employment or training opportunities.
  • Coordinating medical appointments and accompanying a member on visits.
  • Identifying services such as transportation and crisis prevention/intervention.
  • Navigating the health care and social service systems with the member.
  • Assisting a member with applying for benefits like food stamps, stable housing and other benefits.
  • Educating a member on how to stay healthy and out of the emergency room and/or hospital.
  • Serving as a point of contact for a member’s health care.

As always, we are committed to ensuring members receive quality health care — in the right place, at the right time.


If you have questions regarding Health Homes, contact Monique Benitez at 1-646-532-8837 or Samantha Bicanic at 1-646-477-9831.


Featured In:
July 2019 Empire Provider News