The delivery of quality health care requires cooperation between patients, their providers and their health care benefit plans. One of the first steps is for patients and providers to understand their rights and responsibilities. Therefore, in line with our commitment to involve the health plan, participating practitioners and members in our system, Empire BlueCross BlueShield (“Empire”) has adopted a member rights and responsibilities statement.


To read the member rights and responsibilities statement, visit the Policies, Guidelines and Manuals page of our provider Scroll down the page and select “Read about member rights.” Under the FAQ question titled “Laws and Rights that Protect You” you can find information about Empire member rights and responsibilities.


Practitioners may access the FEP member portal at  to view the FEPDO Member Rights Statement.




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December 2021 Newsletter