The delivery of quality health care requires cooperation between patients, their providers and their health care benefit plans. One of the first steps is for patients and providers to understand their rights and responsibilities. Therefore, in line with our commitment to involve the health plan, participating practitioners and members in our system, Empire has adopted a Members’ Rights and Responsibilities statement.


It can be found on online at Select “Find Resources in New York” >Provider Home > Quality Improvement Standards > Member Rights & Responsibilities.  Practitioners may access the FEP member portal at  to view the FEPDO Member Rights Statement.

Featured In:
December 2018 Empire Provider Newsletter