Patient360 enhancement for medical providers
What’s new: Medical providers now have the option to include feedback for Empire patients who have gaps in care. Your practice can locate these care gaps in the Active Alerts section on the Member Care Summary page of the Patient360 application.
Once you have completed all the required fields on the Availity Portal to access Patient360 you will land on the Member Summary page of the application. To provide feedback, select the Clinical Rules Engine (CRE) within the Active Alerts section. This will open the Care Gap Alert Feedback Entry window. You can choose the feedback menu option that applies to your patient’s care gap.
Are you using Patient360 for the first time? You can easily access Patient360 on the Availity Portal.
First, you need to be assigned to a Patient360 role, which your Availity administrators can locate within the Clinical Roles options.
Once you have the Availity role assignment, navigate to Patient360 through the Availity Portal by selecting the application on Empire Payer Spaces or by choosing the Patient360 link located on the patient’s benefits screen.
Do you need a job aid to help you get started?
The Patient360 Navigation Overview illustrates the steps to access Patient360 through the Availity Portal and offers instructions on how to provide feedback for your patients who are displaying a Care Gap Alert. This reference is available for you to access online through the Custom Learning Center.
From the Availity home page, select Payer Spaces > Empire payer tile > Applications > Custom Learning Center
- Select Resources from the menu located on the upper left corner of the page
(To use the catalog filter to narrow the results, select Payer Spaces from the Category menu.)
- Select Download to view and/or print the reference guide
October 2020 Empire Provider News