Personal home helper benefit ending
Navigating the complexities and nuances associated with the COVID-19 pandemic requires frequent review of benefits and their impacts to our member’s social drivers of health. In recent evaluations, significant challenges have been identified by many agencies supporting our personal home helper benefit.
These nationwide impacts have led to many members unable to use the benefit to its fullest capacity. Therefore, effective January 1, 2023, the personal home helper benefit will no longer be offered within any of Empire BlueCross BlueShield’s (Empire’s) Medicare individual plans. Members have been notified via their Annual Notice of Change. Improving the life of our members is Empire’s focus and, while this change is difficult, Empire will make best efforts to identify other resources for members or benefits to enhance their quality of life.
Please direct any member concerns or questions to the member services number on the back of their card.
December 2022 Newsletter