Pharmacy Prior Authorization processing to transition to Empire's Pharmacy Benefit Manager: IngenioRx, Inc.
- There are no changes to current prior authorization points of contact/processing staff; systems; or phone and fax lines.
- There are no changes to the Appeals process. Please continue to follow Appeals guidance as indicated in determination notices.
Questions? Please contact the Pharmacy Helpdesk number located on the back of the member ID card.
February 2020 Empire Provider News