As we announced in the October 2021 edition of Provider News, Empire BlueCross BlueShield (“Empire”) is working to comply with the requirements of the Consolidated Appropriations Act, or CAA.


Improving the accuracy of provider directory information

As part of the CAA, soon providers will be asked to verify their online provider directory information on a regular basis to help ensure Empire members can locate the most current information for in-network providers and facilities. It is important that you keep your information up to date. Here’s what you can do now:

  • Review your online provider directory information on a regular basis to ensure it is correct. You can check your directory listing on Empire’s Find Care Consumers, members, brokers, and providers use the Find Care tool to identify in-network physicians and other healthcare providers supporting member health plans. To ensure we have your most current and accurate information, please take a moment to access Find Care. Go to, then under Provider Overview, choose Find Care.
  • Submit updates and corrections to your directory information by using our online Provider Maintenance Form. Online update options include:
    • add/change an address location
    • name change
    • tax ID changes
    • provider leaving a group or a single location
    • phone/fax number changes
    • closing a practice location

Once you submit the Provider Maintenance Form, you will receive an email acknowledging receipt of your request. Visit the Provider Maintenance Form landing page for complete instructions.


Consolidated Appropriations Act implementation

The Consolidated Appropriations Act does not preempt state law requirements. This means that the CAA applies in addition to any state l aw requirements of providers to update their provider directory information.


On August 20, 2021, the Tri-Agencies (Departments of Labor, Health and Human Services and the Treasury) announced that regulations to implement the provider directory requirements would be issued on or after January 1, 2022. Health plans are expected to implement the provider directory requirements based on a good faith, reasonable interpretation of the requirements by January 1, 2022, with a primary focus on ensuring that members who rely on provider directory information that inaccurately depicts a provider’s network status are only liable for in-network cost sharing amounts. Anthem is moving forward with compliance of this good faith, reasonable interpretation of the requirements while awaiting additional regulatory guidance.


Watch for upcoming editions of Provider News in 2022 for updates on our ongoing efforts to comply with the CAA requirements.




Featured In:
December 2021 Newsletter