Process change for Federal Employee Program® third-party correspondence requests
Questions can be directed to the FEP Customer Service team at 1-800-522-5566.
June 2022 Newsletter
Effective June 1, 2022, the Blue Cross Blue Shield Service Benefit Plan, aka Federal Employee Program (FEP), will be changing the process for responses to third-party requests for correspondence for claim processing. Currently, Empire BlueCross BlueShield (“Empire”) sends correspondence to the third-party biller who requested the information. Effective June 1, 2022, responses to correspondence requests received from third-party billers will be mailed to the servicing provider office to align with internal Empire policy directives.