This communication applies to the Medicaid and Medicare Advantage programs for Empire BlueCross BlueShield (Empire).


Empire partners with AIM Specialty Health®* (AIM), a leading specialty benefits management company that provides services for radiology, cardiology, genetic testing, oncology, musculoskeletal, rehabilitation, sleep management, and additional specialty areas. Partnerships like this require that Empire's provider demographic information (group or practice name, additional providers added to the group/practice, location) is current and accurate to eliminate provider and member abrasion.


In the event the provider's demographic information has not been updated in Empire's system, the data will also be missing from the provider data that goes to AIM. Therefore, providers may not be able to locate the requested record in AIM's system. While the provider's information can be manually entered to build a case, the record will appear to be out-of-network, and the case will adjudicate accordingly.


Empire provider data updates flow to AIM via the provider data extract, but the data flow does not work in the reverse back to Empire. It is important that providers make the following changes or updates with Empire, not AIM:

  • Group or practice name
  • TIN
  • NPI
  • Address (add/remove location(s), corrections)
  • Phone numbers
  • Fax numbers
  • Any additional changes


If Providers have questions about this communication or need assistance with any other item, contact your local Provider Relations representative or call Provider Services:

  • Medicaid: 1-800-450-8753
  • Medicare Advantage: Call the number on the back of members’ ID cards


NYE-NU-0227-20 June 2020



Featured In:
August 2020 Empire Provider News