As previously communicated in the April 2019 edition of Empire’s Provider News, AIM Specialty Health® (AIM), a separate company, will begin to perform prior authorization review of rehabilitative (restoring function) and habilitative (enhancing function) services for Empire commercial fully insured members beginning July 1, 2019. Currently, OrthoNet LLC is performing medical necessity reviews for physical and occupational therapy services for Empire. These reviews, in addition to speech therapy service reviews, will transition to AIM. The AIM Rehabilitative Program began April 1, 2019 for Empire Medicaid members.


AIM will manage Physical Therapy (PT), Occupational Therapy (OT) and Speech Therapy (ST) medical necessity reviews and will require prior authorization for all outpatient facility and office-based rehabilitative and habilitative services following the initial evaluation. AIM will use the following [Brand] Clinical UM Guidelines:


The clinical criteria used for these reviews can be found on our Clinical UM Guidelines page. A complete list of CPT codes requiring prior authorization for the AIM Rehabilitative Program is available on the AIM Rehabilitation microsite. There you can access additional helpful information such as order entry checklists and FAQs.


AIM will now begin accepting prior authorization requests on June 24, 2019 for dates of service on and after July 1, 2019.  Ordering and servicing providers may submit prior authorization requests to AIM in one of several ways:

  • Access AIM’s ProviderPortallSM directly at Online access is available 24/7 to process orders in real-time, and is the fastest and most convenient way to request authorization.
  • Access AIM via the Availity Web Portal at

Call the AIM Contact Center toll-free number 877-430-2288, Monday–Friday, 8:00 a.m.–6:00 p.m. ET.                                                                        

Need training?

Empire invites you to take advantage of an informational webinar that will introduce you to the Rehabilitative Program and the robust capabilities of the AIM ProviderPortalSM.  Visit the AIM Rehab microsite to register for an upcoming training session.

Featured In:
June 2019 Empire Provider Newsletter