Integrated Care Model for plans purchased on the Health Insurance Marketplace benefits patients and physicians
The Integrated Care Model helps Exchange members better understand and control certain medical conditions like diabetes, COPD, heart failure, asthma and coronary artery disease. Our nurse care managers are part of an interdisciplinary team of clinicians and other resource professionals that are there to support members, families, primary care physicians and caregivers.
Nurse Care Managers encourage participants to follow their physician’s plan of care; not to offer separate medical advice. In order to help ensure that our service complements the physician’s instructions, we collaborate with the treating physician to understand the member’s plan of care and educate the member on options for their treatment plan.
Members or caregivers can refer themselves or family members by calling the number located below. How do you contact Case Management?
- Via phone at 1-800-563-5909, Monday - Friday 8:30 am to 7:00 pm EST
- Via Email at ECM-NY@empireblue.com
December 2018 Empire Provider Newsletter