New York
Provider Communications

Articles Category: Administrative

Title	Publication	Category	Date
Two great learning resources on One Secure Portal	June 2021 Newsletter	Digital Tools	Jun 1, 2021
Digital Solution Options with Availity	June 2021 Newsletter	Digital Tools	Jun 1, 2021
Submit EDI corrected claims via Availity or EDI	June 2021 Newsletter	Digital Tools	Jun 1, 2021
Interactive Care Reviewer’s new copy feature decreases time to submit authorization request	June 2021 Newsletter	Digital Tools	Jun 1, 2021
How to enroll in electronic fund transfer (EFT) for faster remittance	July 2021 Newsletter	Digital Tools	Jul 1, 2021
Electronic claim response files	July 2021 Newsletter	Digital Tools	Jul 1, 2021
Interactive Care Reviewer (ICR): New search option for cases submitted through ICR	July 2021 Newsletter	Digital Tools	Jul 1, 2021
Procedure searches in Find Care	April 2022 Newsletter	Digital Tools	Apr 1, 2022
Get your payments faster when you sign up for electronic funds transfer Introducing EnrollSafe, the new electronic funds transfer enrollment portal for Empire providers - replacing CAQH Enrollhub effective November 1, 2021.	September 2021 Newsletter	Digital Tools	Sep 1, 2021
The Provider Learning Hub is here	October 2022 Newsletter	Digital Tools	Oct 1, 2022
Reminder: EnrollSafe is available - electronic funds transfer enrollment portal for Empire providers EnrollSafe replaced CAQH Enrollhub effective November 1, 2021	December 2021 Newsletter	Digital Tools	Dec 1, 2021
Utilization management tool available on Availity Payer Spaces: Authorization Rules Lookup tool	December 2021 Newsletter	Digital Tools	Dec 1, 2021
Provider claim payment disputes for Empire’s Commercial lines of business	October 2021 Newsletter	Digital Tools	Oct 1, 2021
Good news! Non-payment remittance advice enhancements coming soon	October 2021 Newsletter	Digital Tools	Oct 1, 2021
REMINDER: EnrollSafe, the new electronic funds transfer enrollment portal for Empire providers – replacing CAQH Enrollhub effective November 1, 2021	October 2021 Newsletter	Digital Tools	Oct 1, 2021
Digital scheduling feature in the Availity Portal: the Appointment Scheduler application	August 2021 Newsletter	Digital Tools	Aug 1, 2021
Procedure searches in Find Care	October 2021 Newsletter	Digital Tools	Oct 1, 2021
Updates to the Claim Attachment workflow	September 2022 Newsletter	Digital Tools	Sep 1, 2022
Enhancing Provider News website and email communications	February 2023 Newsletter	Digital Tools	Feb 1, 2023
Simplifying requests for additional information	March 2022 Newsletter	Digital Tools	Mar 1, 2022
Enhancements to the Availity Authorization application are now available	March 2022 Newsletter	Digital Tools	Mar 1, 2022
Helping to reduce delays when submitting attachments: Make sure your correspondence includes one of these elements	February 2023 Newsletter	Digital Tools	Feb 1, 2023
Remote EMR access service for HEDIS	November 2022 Newsletter	Digital Tools	Nov 1, 2022
Claims status message enhancements: Providing clear descriptions and actionable next steps	November 2022 Newsletter	Digital Tools	Nov 1, 2022
Authorization application enhancements: Faster, easier, and more efficient	November 2022 Newsletter	Digital Tools	Nov 1, 2022
Submit digital attachments within 7 calendar days for claims filed with a PWK segment indicator	November 2022 Newsletter	Digital Tools	Nov 1, 2022
Now, you can submit one electronic claim dispute for multiple claims and access correspondence digitally, too	November 2022 Newsletter	Digital Tools	Nov 1, 2022
Visit the Provider Learning Hub to view our latest learning opportunities	November 2022 Newsletter	Digital Tools	Nov 1, 2022
EnrollSafe is available: Our new electronic funds transfer enrollment portal EnrollSafe replaces CAQH Enrollhub effective November 1, 2021	November 2021 Newsletter	Digital Tools	Nov 1, 2021
Against medical advice (AMA) discharge physician tracking tool	November 2021 Newsletter	Digital Tools	Nov 1, 2021
Introducing the Provider Learning Hub	August 2022 Newsletter	Digital Tools	Aug 1, 2022
Add supporting documents directly to your claims with the new Claims Status Send Attachments feature	August 2022 Newsletter	Digital Tools	Aug 1, 2022
Performance enhancements to the authorization application on Availity Essentials	August 2022 Newsletter	Digital Tools	Aug 1, 2022
Coming soon: The Empire BlueCross BlueShield Provider Learning Hub makes Availity learning easier	July 2022 Newsletter	Digital Tools	Jul 1, 2022
Enhancing claims attachment processes through digital applications	July 2022 Newsletter	Digital Tools	Jul 1, 2022
Vaginal Birth after Cesarean (VBAC) Certified Shared Decision Making Aid Available on the Web	August 2018 Empire Provider Newsletter	Administrative	Aug 1, 2018
The New Year brings New ID Cards for Many Empire Members	January 2020 Empire Provider News	Administrative	Jan 1, 2020
Important Update: June 15, 2018 - Access to the Empire Facility / Professional Secure Portals Only on the Availity Portal	June 2018 Empire Provider Newsletter	Administrative	May 30, 2018
Appointment access standards for PCPs, specialty care and behavioral health practitioners	January 2020 Empire Provider News	Administrative	Jan 1, 2020
Engagement with your patient counts	January 2023 Newsletter	Administrative	Dec 30, 2022
Availity is now our designated EDI Gateway	June 2018 Empire Provider Newsletter	Administrative	May 30, 2018
Anthem, Inc. to acquire Beacon Health Options	N/A	Administrative	Jun 6, 2019
Availity providers can now receive and respond to medical record requests for post pay audit February 10, 2020	January 2020 Empire Provider News	Administrative	Jan 1, 2020
Introducing Interactive Care Reviewer for Online Authorizations	June 2018 Empire Provider Newsletter	Administrative	May 30, 2018
Upcoming retirement planned for legacy Medical Attachment submission tool	January 2020 Empire Provider News	Administrative	Jan 1, 2020
Empire streamlines member identification cards	June 2018 Empire Provider Newsletter	Administrative	May 30, 2018
Let Us Help You Accomplish Your 2020 “To Do List” Early - EDI Migration	January 2020 Empire Provider News	Administrative	Jan 1, 2020
New provider directory indicators for medication assisted treatment (MAT) providers	September 2020 Empire Provider News	Administrative	Sep 1, 2020
Signature requirements for laboratory orders or requisitions	December 2022 Newsletter	Administrative	Dec 1, 2022
Updated Provider Manual now available	June 2018 Empire Provider Newsletter	Administrative	May 30, 2018
Remittance Inquiry Tool Reminder	January 2020 Empire Provider News	Administrative	Jan 1, 2020
EDI gateway migration deadline is September 15, 2020	September 2020 Empire Provider News	Administrative	Sep 1, 2020
Receive Direct Deposit of Patient Payments with Healthcare Bill Payments	June 2018 Empire Provider Newsletter	Administrative	May 30, 2018
Patient360 adds care gap alert feedback for medical providers	September 2020 Empire Provider News	Administrative	Sep 1, 2020
Reminder: Miscellaneous durable medical equipment billing guideline:	June 2018 Empire Provider Newsletter	Administrative	May 30, 2018
Webinar recording now available for network providers on how to leverage telehealth to care for Behavioral Health patients during COVID-19 and beyond Empire hosted a provider webinar to share information and resources with Behavioral Health providers to assist with maximizing the telehealth experience. Access the webinar recording to learn more about leveraging telehealth for behavioral health services.	COVID-19 Information - Publication RETIRED as of November 8, 2022	Administrative	Jun 25, 2020
Enhanced medical records submission process to support claims processing	September 2020 Empire Provider News	Administrative	Sep 1, 2020
IngenioRx will become CarelonRx on January 1, 2023	December 2022 Newsletter	Administrative	Dec 1, 2022
Providers can now receive and respond to medical record requests for postpay audit via Change Healthcare’s Assurance Attach Assist module	September 2020 Empire Provider News	Administrative	Sep 1, 2020
CRA reporting update: 2020 prospective program continues	September 2020 Empire Provider News	Administrative	Sep 1, 2020
Empire to enhance claim edits for outpatient facility claims	February 2019 Empire Provider Newsletter	Administrative	Feb 1, 2019
Predictive Analytics guide proactive support to patients undergoing chemo, resulting in lowered admissions	September 2020 Empire Provider News	Administrative	Sep 1, 2020
Clinical practice and preventive health guidelines available online	February 2019 Empire Provider Newsletter	Administrative	Feb 1, 2019
Mental Health Services for Fully Insured New York Members including Essential Workers Effective May 2, 2020, Empire began waiving cost sharing for in-network outpatient mental health services for all New York fully-insured members, including essential workers. This waiver will be in effect until September 28, 2020, unless further extended.	COVID-19 Information - Publication RETIRED as of November 8, 2022	Administrative	Aug 13, 2020
Regular check-ins with your clearinghouse could affect timely filing	June 2021 Newsletter	Administrative	Jun 1, 2021
Migrate Your EDI Transactions to Availity Today	August 2020 Empire Provider News	Administrative	Aug 1, 2020
Keep your contact information current	June 2021 Newsletter	Administrative	Jun 1, 2021
Electronic Claims Submission - Clinical Laboratory Improvement Amendments (CLIA)	August 2020 Empire Provider News	Administrative	Aug 1, 2020
Physicians and clinical care teams: Imaging for lower back pain does not improve outcomes, study finds	June 2021 Newsletter	Administrative	Jun 1, 2021
Empire Electronic Attachments - X12 275 5010	August 2020 Empire Provider News	Administrative	Aug 1, 2020
Physician Office Lab (POL) List - October updates postponed	October 2022 Newsletter	Administrative	Oct 1, 2022
Anthem, Inc. acquires Beacon Health Options	N/A	Administrative	Mar 2, 2020
Coming Soon: Enhance your Prior Authorization and Inpatient Admission	August 2020 Empire Provider News	Administrative	Aug 1, 2020
Medical Record Standards	August 2020 Empire Provider News	Administrative	Aug 1, 2020
Join the American Heart Association for a CME webinar on hypertension and diabetes disease management Chronic disease management strategies for your patients with hypertension and diabetes Date: Friday, October 8, 2021 Time: 12:00 p.m. ET	Clinical Quality CME Webinar Series Continues - New York	Administrative	Oct 5, 2021
NYSHIP (New York State Health Insurance Program) change in immunization claim submissions	February 2020 Empire Provider News	Administrative	Feb 1, 2020
Appropriate coding helps provide a comprehensive picture of patients’ health	August 2020 Empire Provider News	Administrative	Aug 1, 2020
Empire SOAP Notes/Health Assessments for 2019 calendar year are due February 15, 2020	February 2020 Empire Provider News	Administrative	Feb 1, 2020
Resources to support diverse patients and communities	August 2020 Empire Provider News	Administrative	Aug 1, 2020
Important reminder: New ID cards for many of our Empire BlueCross BlueShield members	New ID cards for Empire BlueCross BlueShield members	Administrative	Jan 19, 2023
Revised New York State Department of Health Clauses for Managed Care Provider/IPA/ACO Contracts and Amendment	March 2019 Empire Provider Newsletter	Administrative	Mar 1, 2019
Attention: Updated or New Fee Schedules for Commercial products	March 2019 Empire Provider Newsletter	Administrative	Mar 1, 2019
Site of Service Update	March 2019 Empire Provider Newsletter	Administrative	Mar 1, 2019
Surgical Clinical Site of Care review updates	July 2021 Newsletter	Administrative	Jul 1, 2021
Proper coding for in-home monitoring can make a measurable difference for INR	July 2021 Newsletter	Administrative	Jul 1, 2021
Another mark of the pandemic: an increase in childhood obesity	July 2021 Newsletter	Administrative	Jul 1, 2021
Timely receipt of primary payer’s EOB can help reduce timely filing denials for secondary claims	July 2021 Newsletter	Administrative	Jul 1, 2021
Register now to learn strategies to help you and your practice improve clinical quality	July 2021 Newsletter	Administrative	Jul 1, 2021
Commercial Repapering: Important update	July 2021 Newsletter	Administrative	Jul 1, 2021
Join The Fenway Institute for a CME webinar about improving your LGBTQIA+ patient interactions Join a live webinar, “LGBTQIA+ Care: Delivering Trust and Belonging with Every Interaction,” presented by the National LGBTQIA+ Health Education Center at The Fenway Institute.	Gain LGBTQIA+ Patient Interaction Knowledge	Administrative	Oct 21, 2021
The Anthem, Inc. name is changing	April 2022 Newsletter	Administrative	Apr 1, 2022
HEDIS 2022: Summary of changes from NCQA	April 2022 Newsletter	Administrative	Apr 1, 2022
City of New York Retirees transition to NYC Medicare Advantage Plus (Updated 12/3/21)	City of New York Retirees Transition to NYC Medicare Advantage Plus	Administrative	Nov 2, 2021
Catching up on routine vaccines	April 2022 Newsletter	Administrative	Apr 1, 2022
2020 Network Changes	December 2019 Empire Provider News	Administrative	Dec 1, 2019
CAA: Update your provider directory information	April 2022 Newsletter	Administrative	Apr 1, 2022
Announcing a New Network - Connection	December 2019 Empire Provider News	Administrative	Dec 1, 2019
Empire Waives Cost Share for COVID-19 Treatment (Updated May 29, 2020) Effective April 1, we expanded coverage for our members undergoing treatment related to a COVID-19 diagnosis, which covers the waiver of cost shares for COVID-19 treatment received through December 31, 2020.	COVID-19 Information - Publication RETIRED as of November 8, 2022	Administrative	May 29, 2020
Empire launches additional changes to empireblue.com in March	March 2019 Empire Provider Newsletter	Administrative	Mar 1, 2019
Blue Access Expands to Include Large Groups	December 2019 Empire Provider News	Administrative	Dec 1, 2019

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