New York
Provider Communications

Articles Category: Administrative

Title Publication Category Date

Regular check-ins with your clearinghouse could affect timely filing

June 2021 Newsletter Administrative Jun 1, 2021

Keep your contact information current

June 2021 Newsletter Administrative Jun 1, 2021

Physicians and clinical care teams: Imaging for lower back pain does not improve outcomes, study finds

June 2021 Newsletter Administrative Jun 1, 2021

Two great learning resources on One Secure Portal

June 2021 Newsletter Digital Tools Jun 1, 2021

Digital Solution Options with Availity

June 2021 Newsletter Digital Tools Jun 1, 2021

Submit EDI corrected claims via Availity or EDI

June 2021 Newsletter Digital Tools Jun 1, 2021

Interactive Care Reviewer’s new copy feature decreases time to submit authorization request

June 2021 Newsletter Digital Tools Jun 1, 2021

Register for upcoming CME webinars

Join us in a new CME webinar series as we share practices and success stories to overcoming barriers in achieving clinical quality goals, attaining better patient outcomes and improving Stars ratings.

5 Strategies to Improve Your Quality Measures - June 10th, 12 p.m. or 3 p.m. ET
7 Ways to Enhance Your Patients’ Experience - June 17th, 12 p.m. or 3 p.m. ET

Register now!



Clinical Quality CME Webinar Series - New York Administrative May 27, 2021

Register today for the In Pursuit of Racial Equity: Deconstructing Bias forum hosted by Empire and Motivo on June 9, 2021

Join us to hear from a diverse panel of experienced Motivo and Empire professionals about racial equity and implicit bias.

Deconstructing Bias Forum Invitation for Empire providers Administrative May 21, 2021

A helpful and complete guide to covered well-child visits

May 2021 Newsletter Administrative May 1, 2021

May is national high blood pressure education month

May 2021 Newsletter Administrative May 1, 2021

Provider bulletins for medical and itemized bill attachments

Electronic solutions @ your fingertips
May 2021 Newsletter Administrative May 1, 2021

Send larger digital attachments through Availity

May 2021 Newsletter Administrative May 1, 2021

Resources to support diverse patients and communities

May 2021 Newsletter Administrative May 1, 2021

Appointment scheduler application

May 2021 Newsletter Administrative May 1, 2021

Referring to network DME providers for negative pressure wound therapy helps members save on out-of-pocket costs

May 2021 Newsletter Administrative May 1, 2021

2021 affirmative statement regarding Utilization Management decisions

May 2021 Newsletter Administrative May 1, 2021

Information from Empire for Care Providers about COVID-19 (Updated April 28, 2021)

We recently updated the effective date about reimbursement for the administration of the COVID-19 vaccine.

COVID-19 Information Administrative Apr 28, 2021

Maximizing efficient, high quality COVID-19 screenings

COVID-19 Information Administrative Apr 1, 2021

Keeping up with routine vaccination during COVID-19: Well-child visits and vaccinations are essential services

April 2021 Newsletter Administrative Apr 1, 2021

Does your practice offer telehealth services? Let us know!

April 2021 Newsletter Administrative Apr 1, 2021

Join Empire in talking about racism and its impact on health

April 2021 Newsletter Administrative Apr 1, 2021

Reminder: Site of care medical necessity reviews for a wide range of surgical procedures began January 1, 2021

April 2021 Newsletter Administrative Apr 1, 2021

State of Connecticut employer group and Connecticut partnership plan

April 2021 Newsletter Administrative Apr 1, 2021

Updated provider agreement

April 2021 Newsletter Administrative Apr 1, 2021

New utilization management tool now available on Availity Payer Spaces: Authorization Rules Lookup tool

April 2021 Newsletter Administrative Apr 1, 2021

Payer Spaces - Education and Reference Center has been replaced by Information Center

April 2021 Newsletter Administrative Apr 1, 2021

Understanding Availity Roles for Electronic Data Interchange (EDI)

April 2021 Newsletter Administrative Apr 1, 2021

Make the change to digital authorization/referral and hospital admission notifications using EDI

April 2021 Newsletter Administrative Apr 1, 2021

Submit appeals for clinically denied appeals via ICR

April 2021 Newsletter Administrative Apr 1, 2021

Attention facilities: Sending admission, discharge and transfer data to Empire results in improved care management for patients

April 2021 Newsletter Administrative Apr 1, 2021

Chat directly with a prior authorization specialist

April 2021 Newsletter Administrative Apr 1, 2021

Medical Attachment Capability: Itemized Bill and More

March 2021 Empire Provider News Administrative Mar 1, 2021

Procedure Searches in Find Care - New Sort Option

February 2021 Empire Provider News Administrative Feb 1, 2021

New provider directory indicator for telehealth services

February 2021 Empire Provider News Administrative Feb 1, 2021

Register today for The Road to Allyship Forum hosted by Empire and Motivo on February 3, 2021

Join us to hear from a diverse panel of experienced Empire and Motivo professionals about racial equity and the importance of allies.
The Road to Allyship Forum Invite Administrative Jan 21, 2021

Empire's new digital online scheduling feature is now available

January 2021 Empire Provider News Administrative Jan 1, 2021

Find out in seconds why your claim denied

January 2021 Empire Provider News Administrative Jan 1, 2021

Self-service, digital transactions are fast and easy

January 2021 Empire Provider News Administrative Jan 1, 2021

Availity Attachment tools for Empire and affiliate payers – Live webinars

January 2021 Empire Provider News Administrative Jan 1, 2021

New features added to Interactive Care Reviewer

January 2021 Empire Provider News Administrative Jan 1, 2021

Professional system updates for 2021

January 2021 Empire Provider News Administrative Jan 1, 2021

Outpatient system updates for 2021 (Facility)

January 2021 Empire Provider News Administrative Jan 1, 2021

It is almost CAHPS survey time

January 2021 Empire Provider News Administrative Jan 1, 2021

Empire makes going digital easy with the Provider Digital Engagement Supplement

December 2020 Empire Provider News Administrative Dec 1, 2020

Access to claim denial information is now self-service

December 2020 Empire Provider News Administrative Dec 1, 2020

New Blue HPN® plans go live January 1, 2021

December 2020 Empire Provider News Administrative Dec 1, 2020

Empire to change ID numbers for Building Service 32BJ Health Fund members

December 2020 Empire Provider News Administrative Dec 1, 2020

Anthem, Inc. and Quest Diagnostics Form Strategic Relationship

December 2020 Empire Provider News Administrative Dec 1, 2020

Prior authorization updates for commercial business effective March 1, 2021

December 2020 Empire Provider News Administrative Dec 1, 2020

PCP after-hours access requirements

December 2020 Empire Provider News Administrative Dec 1, 2020

Empire contracted Air Ambulance providers

December 2020 Empire Provider News Administrative Dec 1, 2020

Videos to engage patients about preventive care available on empireblue.com

December 2020 Empire Provider News Administrative Dec 1, 2020

Clinical practice and preventive health guidelines available on empireblue.com

December 2020 Empire Provider News Administrative Dec 1, 2020

Coordination of Care

December 2020 Empire Provider News Administrative Dec 1, 2020

Members’ Rights and Responsibilities

December 2020 Empire Provider News Administrative Dec 1, 2020

Important Information about Utilization Management

December 2020 Empire Provider News Administrative Dec 1, 2020

Case Management Program

December 2020 Empire Provider News Administrative Dec 1, 2020

Digital transactions cut administrative tasks in half

November 2020 Empire Provider News Administrative Nov 1, 2020

Clinical Laboratory Improvement Amendments (CLIA) Number – Additional Information

November 2020 Empire Provider News Administrative Nov 1, 2020

Availity Attachment Tools for Empire and Affiliate Payers – Live Webinars

November 2020 Empire Provider News Administrative Nov 1, 2020

US Antibiotic Awareness Week

November 2020 Empire Provider News Administrative Nov 1, 2020

Get the full picture of your patient’s health through their smartphone

November 2020 Empire Provider News Administrative Nov 1, 2020

Nominate someone today for the Empire Whole Health Heroes Awards

Empire Whole Health Heroes Awards Administrative Oct 20, 2020

Keep up with important news from Empire and receive notifications by email

October 2020 Empire Provider News Administrative Oct 1, 2020

New Digital Provider Enrollment tool added to Availity for New York

October 2020 Empire Provider News Administrative Oct 1, 2020

New Blue HPN® network included in plans available for employee open enrollment Fall 2020

October 2020 Empire Provider News Administrative Oct 1, 2020

Charges for Personal Protective Equipment by Participating Providers

October 2020 Empire Provider News Administrative Oct 1, 2020

Electronic member ID cards available on the Availity Portal

October 2020 Empire Provider News Administrative Oct 1, 2020

Empire Chat: A fast, easy way to have your questions answered

October 2020 Empire Provider News Administrative Oct 1, 2020

Interactive Care Reviewer adds outpatient medical authorization requests for Empire local, State and City plans

October 2020 Empire Provider News Administrative Oct 1, 2020

Request referrals for Empire Individual Network Plan through Interactive Care Reviewer

October 2020 Empire Provider News Administrative Oct 1, 2020

New Medical Claim Attachment Webinars: Register Today

October 2020 Empire Provider News Administrative Oct 1, 2020

National Accounts 2021 Pre-certification list

October 2020 Empire Provider News Administrative Oct 1, 2020

CRA Reporting Update: New guidance on telephone-only service CPT codes for Risk Adjustment Program

October 2020 Empire Provider News Administrative Oct 1, 2020

What Matters Most: Improving the Patient Experience

October 2020 Empire Provider News Administrative Oct 1, 2020

New provider directory indicators for medication assisted treatment (MAT) providers

September 2020 Empire Provider News Administrative Sep 1, 2020

EDI gateway migration deadline is September 15, 2020

September 2020 Empire Provider News Administrative Sep 1, 2020

Patient360 adds care gap alert feedback for medical providers

September 2020 Empire Provider News Administrative Sep 1, 2020

Enhanced medical records submission process to support claims processing

September 2020 Empire Provider News Administrative Sep 1, 2020

Providers can now receive and respond to medical record requests for postpay audit via Change Healthcare’s Assurance Attach Assist module

September 2020 Empire Provider News Administrative Sep 1, 2020

CRA reporting update: 2020 prospective program continues

September 2020 Empire Provider News Administrative Sep 1, 2020

Predictive Analytics guide proactive support to patients undergoing chemo, resulting in lowered admissions

September 2020 Empire Provider News Administrative Sep 1, 2020

New York Department of Financial Services Circular Letter on PPE

The New York Department of Financial Services (“DFS”) recently issued a circular letter, “Charges for Personal Protective Equipment by Participating Providers”.  In support with the letter, Empire is sharing with participating providers their responsibilities and working with providers to report the findings to DFS.
COVID-19 Information Administrative Aug 25, 2020

Mental Health Services for Fully Insured New York Members including Essential Workers

Effective May 2, 2020, Empire began waiving cost sharing for in-network outpatient mental health services for all New York fully-insured members, including essential workers.  This waiver will be in effect until September 28, 2020, unless further extended.
COVID-19 Information Administrative Aug 13, 2020

Migrate Your EDI Transactions to Availity Today

August 2020 Empire Provider News Administrative Aug 1, 2020

Electronic Claims Submission - Clinical Laboratory Improvement Amendments (CLIA)

August 2020 Empire Provider News Administrative Aug 1, 2020

Empire Electronic Attachments - X12 275 5010

August 2020 Empire Provider News Administrative Aug 1, 2020

Coming Soon: Enhance your Prior Authorization and Inpatient Admission

August 2020 Empire Provider News Administrative Aug 1, 2020

Medical Record Standards

August 2020 Empire Provider News Administrative Aug 1, 2020

Appropriate coding helps provide a comprehensive picture of patients’ health

August 2020 Empire Provider News Administrative Aug 1, 2020

Resources to support diverse patients and communities

August 2020 Empire Provider News Administrative Aug 1, 2020

Changes to Annual Verification Process

July 2020 Empire Provider News Administrative Jul 1, 2020

Suffolk County Lab Network

July 2020 Empire Provider News Administrative Jul 1, 2020

New MCG 24th Edition Guidelines

July 2020 Empire Provider News Administrative Jul 1, 2020

Claims Status Listing & Remittance Inquiry Updates for Atypical Providers

July 2020 Empire Provider News Administrative Jul 1, 2020

Welcome to the Custom Learning Center in Availity

July 2020 Empire Provider News Administrative Jul 1, 2020

CRA Reporting Update: 2020 Program Year Progression - What’s in it for you and your patients?

July 2020 Empire Provider News Administrative Jul 1, 2020

Webinar recording now available for network providers on how to leverage telehealth to care for Behavioral Health patients during COVID-19 and beyond

Empire hosted a provider webinar to share information and resources with Behavioral Health providers to assist with maximizing the telehealth experience.  Access the webinar recording to learn more about leveraging telehealth for behavioral health services.
COVID-19 Information Administrative Jun 25, 2020

A special thank you to Care Providers

Thank you for your tireless efforts in keeping our country healthy. For all you do, we would like to share a message of our gratitude.

COVID-19 Information Administrative Jun 1, 2020
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