New York
Provider Communications

COVID-19 Information

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A special thank you to Care Providers

Thank you for your tireless efforts in keeping our country healthy. For all you do, we would like to share a message of our gratitude.


Webinar: How to Leverage Telehealth to Care for Behavioral Health Patients During COVID-19 and Beyond

Attend this free webinar to assist Behavioral Health providers in maximizing the telehealth experience.
Behavioral Health

Empire Waives Cost Share for COVID-19 Treatment (Updated May 29, 2020)

Effective April 1, we expanded coverage for our members undergoing treatment related to a COVID-19 diagnosis, which covers the waiver of cost shares for COVID-19 treatment received through December 31, 2020.

Information from Empire for Care Providers about COVID-19 (Updated June 4, 2020)

We recently updated FAQs to reflect the extension of coverage for telehealth and telephonic care.

Mental Health Services for Fully Insured New York Members including Essential Workers

Effective May 2, 2020, Empire is waiving cost sharing for in-network outpatient mental health services for all New York fully-insured members, including essential workers.

Important update and clarity regarding National Medical Funding Services


Webinar recording now available for network providers on SBA loans and other federal relief programs in response to COVID-19 (Updated May 1, 2020)

Empire hosted a provider webinar to share information and resources with its network providers regarding opportunities providers have to access loans through the U.S Small Business Administration (SBA) and other federal programs in response to the economic impact of COVID-19. Access the webinar recording using the password “health” to learn more about federal financial relief for providers.


Patient Cost-Sharing for Laboratory Tests to Diagnose COVID-19, Provider Visits to Diagnose COVID-19, and all Telehealth Services


Federal Resources Available for Care Providers and Employers in the Federal CARES Act

During the COVID-19 crisis, care providers are working to keep the country running while navigating the financial impact it is having on them. To help care providers navigate the resources available to them Empire has complied information on programs we have learned about that could provide additional financial relief during this crisis.

Empire to delay most 4/1/2020 formulary list updates for commercial health plan pharmacy benefit


Empire Suspends Certain Authorization Requirements to Aid NYS COVID-19 Response


Updated COVID-19 Medicare and Medicaid Information

For the latest COVID-19 Medicare and Medicaid information, please check Medicaid Provider News - COVID-19 and Important Medicare Advantage Updates.
State & Federal
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